about 30,000 full- or part-time retail workers. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. And thats our greatest strength. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. When a customer needs assistance, you quickly assess their situation. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Your day in the Apple Store is filled with a range of focused support and service tasks. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Learn more. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Copyright 2023 Apple Inc. All rights reserved. Take proctored certification exams from your home or office. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Necessary cookies are absolutely essential for the website to function properly. The mob used the electronics in the store to play music and record their dance routine. You will be working with customers one-on-one to help them with their Apple products. When a customer needs assistance, you quickly assess their situation. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The employment of Apple technical specialists is expected to grow much faster than average over the next decade. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. There is tons of support when needed and the training/onboarding process is great. Introduce yourself, and well get in touch if theres a role that seems like a good match. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Helping customers and providing technical assistance. iOS 17 Wishlist What Do We Want to See? Another perk of working there: Customers love Apple, so my days were often pleasant. Both full-time and part-time jobs are available. All our courses are practical, hands-on, and led by trusted Apple experts. The training has been completely redesigned and moved to an online, self-paced format. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The cookie is used to store the user consent for the cookies in the category "Other. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Therefore, we are committed to treating all applicants fairly and equally. We also use third-party cookies that help us analyze and understand how you use this website. Apples most important resource, our soul, is our people. Below, we have recapped what to expect from Apple this March and April based on rumors. Come eager to listen and learn from your team, your mentors, and your customers. Just fill out the form or call us directly on 0203 507 1728. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Surname must be different to the First Name. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Related: 17 Apple Technical Specialist Interview Questions and Answers. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. After submitting my application it was a waiting game. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about your EEO rights as an applicant (Opens in a new window) . Core training took place off-site and included 15 new employees like. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. . As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Apple is a drug-free workplace. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Title(s) held: My official title was "specialist." Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". 325 reviews from Apple employees about working as a Technical Specialist at Apple. As part of that process, were rolling out Mac as a choice for our employees. Check your badge on Credly for specific expiration dates. Apple Inc. All rights reserved. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The entire store team benefits from your commitment to providing the best care for customers. This cookie is set by GDPR Cookie Consent plugin. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. They offered benefit options such as health care for all employees full- and/or part-time. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Get weekly top MacRumors stories in your inbox. It was a month before any of us would be on the sales floor alone. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Come to us in your pursuit of success. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. This cookie is used for advertising, site analytics, and other operations. Copyright Here are three trends influencing how Apple Technical Specialists work. You have excellent time management skills and can make decisions quickly. And thats our greatest strength. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. At other times, you refer customers to support team members who get them up and running again. Apple Professional Training courses are available now at training.apple.com. Learn more (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. It does not store any personal data. Our training team can help you book training for your organisation or for a third party. These cookies track visitors across websites and collect information to provide customized ads. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. The energy on these days rocked my world. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. At Apple, were not all the same. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Top editors give you the stories you want delivered right to your inbox each weekday. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. United States Department of Labor. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. You may be communicating with customers about technical issues or non-technical issues. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. You have excellent time management skills and can make decisions quickly. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Each of those locations employs over 100 people totalling about. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. An Apple logo or digital badge is a seal of approval and a promise of excellence. When youre authorized or certified in your area of business or expertise, you also represent Apple. Learn more about the E-Verify program (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Melissa is learning about more than technology. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . It was just a few days later when I received my first follow-up call. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. You get to work with really creative people. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The cookie is used to store the user consent for the cookies in the category "Performance". Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Copyright Copyright 2000-2023 MacRumors.com, LLC. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification.